OVERVIEW
Predictive Dialer System (PDS)is a type of automated dialer that places phone calls even before the agents become available. It’s designed to increase agents’ efficiency by calling as many leads as possible, it enables call Centre to dramatically increase the number of callings surprisingly. PDS connect agents to calls only if the call is actually answered by a human. It eliminates the time wasting for unanswered calls, busy signals, disconnected lines, or answering fax machines, answering machines and any other automatic services.
PDS quickly moves on to the next lead after an unanswered call. Calls answered, on the other hand, are quickly routed to the next available agent. This guarantees more productive talk time, ensuring improved productivity for the call center. Predictive dialer software calculates exactly when an agent will be available to take up a call; it adjusts the dialing rate accordingly. According to that, it speeds up and slows down the dialing rate. An efficient predictive dialer can analyze unsuccessful calls to determine if any number needs call back or special handling, or manual call by any agent.
The ComTel Predictive Dialer software uses statistical intelligence to predict when agents will become available, to adjust the dialing rate. It also analyzes the unsuccessful calls to determine if they need a call back later. Aria Predictive Dialer software is smart enough to triple the talk time. It also offers a variety of dialing modes to suit business needs. It also consider time zones and list penetration while dialing numbers.
