ComTel call center CRM contains all the functionality needed to run high volume outbound campaigns for both B2B and B2C. Designed from the start for outbound calling, the whole concept is to at least double your call volume compared to “regular” CRM systems. This includes everything from managing agents, the data and calls.
ComTel CRM or Customer Relationship Management software for business is designed to achieve the goals of business customer relations. CRM software or Customer Relationship Management Software is one of the important part of call Centers. Thus it need to be very efficient in terms of operations and sales management graph. ComTel CRM system offers auto handling of leads and processing them on the basis of collected information. Manually handling leads is a tedious work and synchronizing the same with CRM is even a nightmare. So, always go for an automated CRM system that process leads on the basis of collected information. It also comply with the important feature of storing Customer information as accuracy and efficiency plays a great role in it. Also it need to be secure with storing information as leaking of lead information can create glitches in business process. Our CRM is flexible to get integrate with existing software as well as social and telephony systems. It should be also very much effective to track sales as businesses are crucial about this part. The final word is a CRM should be able enough to improve the sales growth. It also should be able to generate reports on its own so that you know where your business process stands for, it has been seen that new businesses often overestimate their customer communication need and go for a high-end system. Having a high-configured system not only cost them too much investment but also require high level of installation and customization.
ComTel CRM is designed to address all business needs accurately to be the best CRM software. Also, if you are changing your CRM software, then be assuring that data import is very easy through CRM platforms. So, you will not lose any data or any previous information by refurnishing your CRM system. Our CRM software that best meet your business needs, serves accordingly your customer expectation and is easy to handle.
Educational Institute:
• To maintain the student’s information like fees structure, personal details, contact details etc.
• Teachers Information like joining date, leaving date, salary structure etc.
• Others Staff information like Admin, Drivers, Housekeeping staff etc.
Sales:
• To entries of Lead via getting customers
• Follow up
• Update remarks & other information based on discussion with clients
• Reports like daily/monthly/weekly
Real Estate:
• Maintain the data of people who have booked the properties
• Manage Payments information
• Follow up with customers
Travel & Tourist:
• Details of Booking/Cancellation of flight/bus/train/hotel tickets
• Manage Customer Details
• Can Connect with EPABX through SIP or ISDN PRI
• Connect Agent on IP Phone, Soft Phone, Analog Phone or on PBX
• Connect Agent on Mobile Phone
• Support ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
• Support Various Dialling Options like Preview, Progressive & Predictive
• Support Inbound as well as outbound process
• Support International & Domestic Call process
• Agent Can be with or without Computer
• Inbuilt SIP TRUNK
• Inbuilt Hard disk for Recording & data storage
ComTel Contect Center Solutions gives the organization all the benefits that will help out in growth, keeping in mind all the aspects related to the communication process.
• Reporting Management: It has the ability to get all sort of possible reports that would not let any factor to hit the accuracy ratio of the organization. We can talk this in terms of agent reports , call reports , call history , recordings and lot more.
• Client Satisfaction: We believes in client satisfaction with the product being given. We are here to serve our clients to the best of our team efforts.
• Cost Effective Product: This package is an effective cost outcome for all the Centers who do not require investing much amount in one go. It offers all the best possible functionalities irrespective of the cost.
• No Server Required: this is a cloud hosted solution which requires no server with no complex configurations. It only requires a PC/Laptop to make the agents live.
• No Gsm Gateway: No cost is required to invest into GSM devices. It can directly be connected to the analog lines.
• No Need to Install: This is cloud hosted solution isn't required any Installation. It can easily be live in a shorter time span.
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